Our Return Policy

How do I return an item?

  • We offer a 30 day satisfaction guarantee on our products and online program, excluding lab test.
  • Products may be returned within 30 days of purchase for a refund, minus a processing fee of 15%. Excluding Lab Tests
  • Return shipping paid by customer.
  • Please contact us at orders@thedr.com for return authorization before returning any products.

What is the cancellation policy for lab tests?

  • Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.
 
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Your information is secure and will not be shared.